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Frequently Asked Questions |
Frequently Asked Questions For: Payment/Booking Services
| Q1. What exactly are online payments ? |
A. Online payments are indicated by a  sign and these cover a wide range of Council Services where you can pay securely over the internet. These services can be accessed by clicking here.
Fermanagh District Council’s secure Online Payment service is available 24 hours a day, seven days a week.
To give you more choice about how and when you pay for a wide variety of Council services, you can now pay online using your Visa, Master, Switch, Solo, Euro, Electron, JCB or Delta card. You can still pay in person by calling in to the Townhall, by telephone using your credit/debit card on (028) 6632 5050, or by sending a cheque (but not cash) through the post.
Before using the system for the first time, you should refer to our Privacy and User Policy, for information on security and how we treat the information which we receive from you. If you are in a public place we strongly advise you make sure you are not overlooked as you enter your details to prevent them being misused by somebody else.
You will receive a confirmation of your payment, including your transaction number, on your screen after you make the payment. You can print this out as confirmation. Additionally, if you provide us with an email address, your payment confirmation will be sent to you.
You should allow at least one full working day after making your payment for our records to be updated.
If your payment is not authorised this means that it has been refused by the bank. Fermanagh District Council will not know the reason for this, so you will need to contact you card issuer if you require more information.
If you have waited for confirmation that your payment has been accepted and you have not received anything and/or you have received an error message, your authorisation may have experienced technical problems. Please wait five minutes and then try again. If the problem persists, please contact us by e-mail at: it@fermanagh.gov.uk giving us the date/time of your problem. Please do not send your credit card details by standard email. If you do not have access to email then please contact us on (028) 6632 5050. Please note that we can only respond during office hours 9:00am - 5:00pm, Monday to Friday. |
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| Q2. What exactly are online requests for service ? |
A. On-line requests for a Service are indicated by a  sign and these cover a range of Services offered by the Council such as a Health and Safety visit or Bulky Collection uplift. You simply fill in an online form to request the service offered and the relevant Council department will then endeavour to contact you either by email, telephone or by ordinary post to attempt to grant your request. These services can be accessed by clicking here. |
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| Q3. What exactly is provisional online booking ? |
A. Provisional online booking is a service that will enable you to make provisional bookings at our sports centres and Enniskillen Castles and Museums. This does not guarantee a booking, however, an employee will endeavour to contact you as soon as possible to confirm your booking.
We hope to extend the booking facility to other services in the future.
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